Privacy Policy

Last updated: August 08, 2026

Dr. Richa's Unique Clinic ("we", "our", "us") operates the website https://drrichaaiclinic.com and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including online consultations, AI skin/hair analysis, product purchases, and related health and wellness services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, gender, and mailing address.
• Health and Medical Information: Skin concerns, hair concerns, weight management goals, treatment history, health conditions, uploaded photos for AI analysis, and consultation notes.
• Payment Information: Billing details and transaction information processed through our secure payment gateway (Razorpay). We do not store credit/debit card numbers on our servers.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
• Account Information: Login credentials, profile details, order history, prescriptions, and consultation records when you create an account.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage consultations, treatments, and healthcare services.
• To process product orders, payments, and deliveries.
• To perform AI-based skin and hair analysis and generate personalized reports.
• To send appointment confirmations, reminders, and follow-up communications.
• To communicate promotional offers, health tips, and clinic updates (with your consent).
• To improve our website, services, and user experience.
• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure payment processing through Razorpay (PCI-DSS compliant).
• Access controls and authentication mechanisms to protect personal data.
• Regular security audits and updates to our infrastructure.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

4. Sharing of Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in payment processing (Razorpay), SMS delivery (Twilio), email communications, hosting, and analytics. These providers are contractually bound to protect your data.
• Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state and remember your preferences.
• Analyze website traffic and usage patterns using Google Analytics.
• Deliver relevant advertisements and measure their effectiveness (e.g., Facebook Pixel).

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health and medical records may be retained in accordance with applicable healthcare regulations.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Dr. Richa's Unique Clinic
• Head Clinic: 36, Gandhi Grain Market, Opp. Metro Pillar No. 68, Telephone Exchange Sq, Nagpur - 440008
• Branch Clinic: Plot No. 69, Lane No. 1, Rahate Colony Sq, Wardha Road, Nagpur - 440022
• Phone: 9422880029, 8237711124
• Email: dr.richasuniqueclinic022@gmail.com